Limited Warranty Terms
February 28th, 2021
Limited Warranty Terms
February 28th, 2021
All pXcycle ebikes, and their individual Covered Components (as defined herein), are protected against all manufacturing defects in material or workmanship for one (1) year after receipt of the ebike by the customer (the “Warranty Period”). This Limited Warranty is only applicable to United States ebike purchases and in accordance with the following terms:
Only the original owner of an ebike purchased from pXcycle’s online or physical storefront is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the ebike.
The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery (the “Battery”), frame, forks, stem, handlebar, headset, seat post, crank set, pedals, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware (each a “Covered Component”).
The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.
Components needing replacement or service must be sent back to pXcycle in Portland, OR at the owner’s expense. A rebuilt or new replacement will be sent. All shipping is the responsibility of the owner.
This Limited Warranty Does Not Cover
Normal wear and tear of any Covered Component or any wear components such as:
Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain, cassette and spoke, saddle, fork seals, disk rotors, nylon gear in motor, chainring and any fluid leakage or bleeding of hydraulic brakes).
Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
For the avoidance of doubt, pXcycle will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
Any products sold by pXcycle that is not an ebike.
DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF pXcycle.
Abuse or misuse of the bike
If pXcycle determines that the guaranteed bike has suffered undue abuse, subject to flood water(submersion or heavy exposure) or harsh environmental conditions, or is used for commercial purposes such as delivery or any other use other than normal recreational/commuter use then we reserve the right to abrogate the warranty and prematurely end it’s term.
Damage to a Covered Component during shipping is not covered by this Limited Warranty.
Bikes are sent via Fedex, UPS or DHL and they are solely responsible for any shipping damage. Insurance may be requested on any shipped bike at customer expense.
Shipping damage claims are very time sensitive and it is your responsibility to immediately inspect the ebike for damage upon receipt.
If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, pXcycle will not replace any Covered Components damaged during such shipping method as well.
Credit Card Chargebacks
If any ebike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the ebike, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.
PXcycle WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.
In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:
Contact the pXcycle Technical Support by email at firstname.lastname@example.org. The Technical Support team will initially work with you on the problem with your ebike to identify potential simple fixes.
If Technical Support determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
After you receive the replacement Covered Component, the Technical Support team will also assist in determining how to replace or install the new Covered Component into your ebike.
You will be responsible for shipping costs associated with returning a Covered Component, unless pXcycleagrees in writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND PXCYCLE ’s ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. PXCYCLE’s LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE EBIKE, NOR SHALL PXCYCLE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, pXcycle DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.